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TravelB2CProduction wallet workflow

Boarding & transit

Boarding passes that stay in sync with gates, seats, and service messages.

Complexity
Advanced
Wallet support
Apple Wallet + Google Wallet
Primary outcome
Lower support load
Problem

Passengers miss updates and agents have to reissue boarding passes whenever plans change.

Wallet setup

Push live gate, seat, and baggage changes to Wallet passes; rotate barcodes per device.

Representative rollout

A regional airline cut gate-desk interactions by 30% after moving boarding passes to Wallet.

Outcomes

What teams usually optimize for

Lower support load
Faster boarding operations
Clearer disruption handling

Lower counter volume with automatic status and gate updates.

Speed boarding with secure QR or NFC that works offline at the gate.

Handle disruptions with bulk updates and segmented messaging.

Capabilities

Platform pieces commonly used

Apple Wallet and Google WalletLive gate and seat updatesNotification rules and segmentationAPI and webhook integration
Operating model

This workflow is usually launched with hosted distribution, real-time pass updates, and enough governance to move from pilot to production without rebuilding the customer-facing flow.

Explore next

Compare plans and adjacent workflows

Review pricing, compare nearby use cases, and then pick the rollout path that matches your team and program scope.

Ready to deploy this workflow in your organization?

We can help scope the use case, define the integration level, and choose a rollout plan that fits your team.