Hotels
Guest passes and loyalty in Apple Wallet and Google Wallet for hotels — stay details, perks, and updates that reach guests on the lock screen.
Overview
Hotels use Passinstance to give guests a wallet pass with stay details, perks, and loyalty status. Updates such as late checkout, room readiness, or offers are pushed to the pass during the stay.
Keep guests informed without an app, surface relevant offers at the right moment, and reduce front-desk questions with information that lives on the phone.
What you get
Issue stay or loyalty passes with stay details, perks, and status that update through the visit.
Push checkout times, room readiness, and offers, and surface upsells with relevant locations and timing.
Issue native Apple Wallet passes — loyalty cards, tickets, coupons, membership, and generic passes — signed and ready to add on iPhone and Apple Watch.
Publish the same pass to Google Wallet for Android, so a single template reaches customers on both platforms without duplicate work.
Create, update, and revoke passes programmatically with a REST API and webhooks for install, update, and redemption events.
Distribute passes through hosted Add to Wallet pages, QR codes, email, SMS, or POS — customers install in one tap, no app required.
Push live field changes and lock-screen notifications when a balance, status, gate, or offer changes — passes stay current on every device.
Attach relevant locations so a pass surfaces on the lock screen when a customer is near your store, venue, or pickup point.
Set relevant dates and expiration, extend validity on scan, and manage the full pass lifecycle from issue to revoke.
Track installs, removals, scans, and redemptions per pass and cohort, with CSV and API exports for your own reporting.
Keep exploring
FAQ
Hotels issue guest or loyalty passes to Apple Wallet and Google Wallet with stay details and perks, then push updates such as late checkout or offers during the stay.
Yes. Updates and notifications can be sent during the stay, and relevant locations help surface offers on property.
No. The pass lives in the wallet and updates natively, with no separate app required.
Start free and deliver guest and loyalty passes in Apple Wallet and Google Wallet with live stay updates.
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