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MembershipB2BMembership program

Membership Organisation Migrates 10,000 Members to Digital Wallet Cards

Large member base migrating from plastic cards to a manageable wallet program.

Complexity
Simple
Wallet support
Apple + Google
Key result
Print And Post Costs: Eliminated for digital members
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Membership Organisation Migrates 10,000 Members to Digital Wallet Cards
2025-06-20
Print And Post Costs
Eliminated for digital members
Lost Card Replacements
Near zero
Renewal Reminders
Automated via push notification
Initial challenge

Annual plastic membership cards were expensive to produce and post, frequently lost, and gave members no way to check their status or renewal date on demand.

Solution deployed

Wallet membership passes with member tier, expiry date, member ID, and a renewal push notification before expiry.

Business result

Print And Post Costs: Eliminated for digital members

Why this case proves commercial value

This rollout shows how Passinstance helps teams launch a wallet program quickly, automate it, operate it in production, and scale it with visible business results.

Business outcomes

What the team gained

Mobile adoption
Less plastic
Operational efficiency
Print And Post Costs

Eliminated for digital members

Lost Card Replacements

Near zero

Renewal Reminders

Automated via push notification

App Required

None

Capabilities used

Platform pieces used in production

Dynamic membership cardsRenewal automationsLive updatesStatus segmentation

Membership Organisation Migrates 10,000 Members to Digital Wallet Cards

The challenge

A professional membership organisation posted plastic membership cards to 10,000+ members annually. Cards were frequently lost or damaged. Members called support to check their expiry date or member number — information that was on the card they couldn’t find.

The solution

Passinstance issued a Wallet membership card for each member via the API. The card showed member tier, ID number, and expiry date. The team configured an automated push notification 30 days before expiry, prompting renewal directly from the lock screen.

What changed

New members received their digital card the same day they joined — no waiting for post. Renewals triggered a pass update automatically. Support calls about card status dropped as members could check their pass at any time.

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